Legal

Privacy Policy

Last updated: January 2025

Hush & Dusk ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website at hushanddusk.com.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account or place an order
• Delivery address and phone number when you place an order
• Payment information (processed securely — we do not store card details)
• Messages you send through our contact form
• Email address if you subscribe to our newsletter

We also automatically collect certain technical data including your IP address, browser type, and pages visited via standard web server logs.

2. How We Use Your Information

• To process and fulfil your orders and send confirmation emails
• To send order status updates and shipping notifications
• To respond to your enquiries and support requests
• To send marketing emails, only if you have opted in
• To improve our website and customer experience
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share it only with trusted third parties necessary to operate our business:

• Supabase — database and authentication infrastructure
• Resend — transactional email delivery
• Stripe — secure payment processing
• Shipping carriers — for delivery of your orders

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for 7 years for accounting purposes. You may request deletion of your account data at any time.

5. Your Rights (GDPR)

If you are in the UK or EEA, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time (e.g. unsubscribe from emails)

To exercise any of these rights, email us at hello@hushanddusk.com.

6. Cookies

We use localStorage (a browser-based storage mechanism) to remember your cart, wishlist, and preferences. We do not use third-party advertising cookies.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS.

8. Changes to This Policy

We may update this policy from time to time. We'll post the updated version here with a revised date. Continued use of our website after changes constitutes acceptance.

9. Contact

For any privacy questions or to exercise your rights, contact us at:
📧 hello@hushanddusk.com